By filling the form on the Africlaim website on the details of the delayed/cancelled flight, the Client has requested that Africlaim Limited acts on his/her behalf with regards to recovery of the statutory compensation that he/she is entitled to pursuant to EC Regulation 261/2004. In this document “we/us/our” means Africlaim Limited and “you/your” means the Client.
Definitions of other words used in this document are as follows:
BASIS OF OUR CONTRACT
You hereby agree to assign to us the full ownership and legal title to your claim pursuant to EC Regulation 261/2004 concerning your delayed/cancelled flight.
We work on a No Win – No fee basis. You will not be charged if your claim is unsuccessful. However, if the Claim is successful, you will be charged a service charge fee of 21% of the total claim sum.
CLAIMING ON BEHALF OF OTHERS
If you are claiming compensation on behalf of other passengers, such as your family or a group you were travelling with, and have provided us with their details, by providing those details, you are warranting and representing to us that (i) you are their agent and they are your principals (ii) You have the full power and authority to provide those details and (iii) full power and authority to bind the other passengers to this contract as parties to it, so that they become our clients and are bound by the terms of this contract, including the obligations outlined under Your Responsibilities.
WHAT CAN YOU CLAIM?
Under Article 7 of the EC Regulation 261/2004, we are limited to recovering compensation for flight delays, flight cancellations only. We cannot pursue the operating carrier for other losses incurred by the Client as a result of the flight delay/cancellation. However, if we have to take legal action against the airline, We may claim losses incurred as a result of the flight delay/cancellation.
The duration for settling flight delay claims is a maximum of 72 days.
ENDING OUR CONTRACT WITH YOU
You have the right to cancel your contract with us within seven (7) calendar days. If you wish to cancel the contract, you have to contact us within seven days by email. You understand that by giving us authorization you cease having the right to cancel the contract if our service has been fully performed.
You can end this contract at any time within the cancellation period. If you do so after the cancellation period, you agree you will pay us our costs calculated on the assumption that you would have won your claim on the date when you end this contract.
We can end this contract if:
If you die before your claim is concluded and your representatives continue your claim, we will be entitled to be paid following this contract if your representatives go on to win your claim.